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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) unit work list
B) virtual campaign
C) record specific messaging
D) record selection criteria

2. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) tail-facc*0219
B) check_errors 20110219
C) logcat -p agent
D) logadm -p opmon |7

3. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
B) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
C) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
D) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
E) An Incorrect IP address has been configured for the PG230RM.

4. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) Monitor is not working properly. There should be at least a few calls with the new completion code.
B) The agents did not get the email describing the new completion code and the conditions for Itsuse.
C) The Proactive Contact Agent application has not been updated to use the new completion code.
D) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
E) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.

5. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) rpm -I
B) vmstat
C) cbaui
D) check_pds

Solutions: