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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which date type do you use when determining the start of the warranty?

A) Requested date
B) Due date
C) Creation date
D) Reference date

2. Which field identifies a ticket as relevant for a field service scenario?

A) Leverage indicators
B) Requires Work
C) Organization
D) Processing Type

3. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When data must be loaded quickly
B) When data is loaded from multiple applications
C) When integration has been scoped
D) When the data volume is low

4. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Organizational unit
B) Business role
C) Business user
D) Employee

5. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Fine-tuning
B) In the Service Control Center
C) In Scoping
D) In Administrator Work Center

Solutions: