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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How do you protect yourself from electrical shock when servicing HP notebooks?

A) Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.
B) Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.
C) Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
D) Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts

2. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Technical Support
B) HP Services Media Library
C) HP Support Center (formerly IT Resource Center)
D) HP Warranty Lookup
E) HP Channel Services Network

3. Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)

A) Account settings configuration
B) Network issues
C) Hardware configuration
D) Initial hardware setup
E) Billing issues

4. Why should you identify the model and version of the computer before performing service?

A) The hardware might have changed between different versions of the same computer model.
B) You might find an updated service manual for the product you are servicing, which can only be determined by searching for the exact model and version.
C) The computer model is the only important information because each component has a replacement part number.
D) The model and version together can be decoded to show you exactly what shipped in the initial configuration of the product.

5. What should you do if your customer complains of a blurry display? (Select two.)

A) Scan for viruses that can affect the display.
B) Ensure that HP AutoSharpen is enabled in the BIOS.
C) Check for screensaver applications that can affect the display.
D) Verify that ClearType is configured to on.
E) Ensure that the display resolution is configured correctly.

Solutions: