EXIN ITILFNDv4 real exam prep : ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What may form part of a service request procedure?

A) The timescale for restoration of service
B) The method of diagnosing the cause
C) Authorization in accordance with a security policy
D) Escalation to the appropriate change authority

2. Which two practices interact the MOST with the service desk practice?

A) Incident management and service request management
B) Deployment management and change enablement
C) Change enablement and incident management
D) Service request management and deployment management

3. Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review, in order to meet their needs?

A) Continual improvement
B) Change enablement
C) Incident management
D) Service request management

4. Which can act as an operating model for an organization?

A) Continual improvement
B) The four dimensions of service management
C) The ITIL guiding principles
D) The service value chain

5. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Partners and suppliers
B) Value streams and processes
C) Organizations and people
D) Information and technology

Solutions: