The Microsoft Dynamics CRM Solution Expert (MS-100) is a certification for Microsoft Dynamics CRM and many businesses want their employees to be MS-100 certified for the following reasons:
To be able to administer the system efficiently. Leading companies require their employees to be MS-100 certified so that they can implement and maintain the CRM product. Block Managers and other senior staff also benefit from the certification.
To implement sales, marketing, and service strategies that are based on Dynamics CRM. Hidden or open sales are what make or break companies. Journey and predictive analysis help in uncovering hidden sales and in delivering only the most relevant information to customers.
To be able to provide accurate training to employees on how to use Dynamics CRM for sales, marketing, and service purposes effectively. Rewarding and retaining highly qualified employees is an important factor for businesses.
To be able to make effective business decisions based on accurate data from Microsoft Dynamics CRM or related software tools. Confidentiality is essential in most companies now.
To be able to design and build customizations, applications, and integrations that integrate seamlessly with Dynamics CRM. Uncertified employees may not deliver quality work in this area, resulting in customer dissatisfaction.
The cost of the Microsoft MS-100 exam varies based on the location of the candidate. For example, Office 365 exams are available worldwide for $165 USD.
Microsoft Certification is a qualification that provides evidence of proficiency in selected examtopics. Every candidate must pass one or more examinations (exams) before he or she may use the qualifying insignia.
Reference: https://www.microsoft.com/en-us/learning/exam-ms-100.aspx
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This exam measures your ability to accomplish the following technical tasks: design and implement Microsoft 365 services; manage user identity and roles; manage access and authentication; and plan Office 365 workloads and applications.
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| Section | Weight | Objectives |
|---|---|---|
| Plan and manage user identity and roles | 30-35% | - Plan identity synchronization - Implement and manage Azure AD Connect - Manage Azure AD identities, groups, and licenses - Plan and implement administrative roles |
| Manage access and authentication | 20-25% | - Manage application access and registration - Configure multi-factor authentication (MFA) - Plan and implement external access - Plan and implement authentication methods |
| Deploy and manage a Microsoft 365 tenant | 15-20% | - Configure organizational settings and tenant roles - Plan and configure tenant setup and subscriptions - Plan and monitor Microsoft 365 service health and usage - Manage domains and DNS records |
| Plan Microsoft 365 workloads and applications | 20-25% | - Plan and deploy Office 365 ProPlus - Plan migration strategies for workloads - Plan for Exchange Online, SharePoint Online, and Microsoft Teams - Plan connectivity and client access |
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