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| Section | Objectives |
|---|---|
| Case Management | - Designing case lifecycles and stages - Configuring SLAs, goals, deadlines, urgency |
| Decisioning and Logic | - Configuring decision tables and decision trees - Implementing when rules and automated logic |
| Application Development | - Understanding Pega architecture and rulesets - Managing class structures and rule reuse |
| Data Modeling | - Mapping data to UI and application components - Defining data types and data pages |
| Integration and Reporting | - Understanding reporting components - Basic integration with external systems |
| User Interface (UI) Design | - Configuring visibility and user experience components - Building user interfaces using sections and layouts |
1. Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.
The Scope of this Data Page should be set to________________.
A) Application
B) Reauestor
C) Node
D) Thread
2. DRAG DROP
Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed.
3. A data page holds product information. The data page's Reload if older Than filed is set to 15 minutes.
The data page is created at 06:12.
At 06:20 the user requests product information.
At 06:42 the user requests product information.
When is the data reloaded?
A) 06:35
B) 06:42
C) 06:27
D) 06:20
4. What is the relationship between pyWorkPage and case data?
A) pyWorkPage stores all the data pages generated when a case resolves.
B) pyWorkPage stores all the data generated while creating and processing a case.
C) pyWorkPage timestamps all the data generated while creating and processing a case.
5. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?
A) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
B) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
C) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
D) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: Only visible for members | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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