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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Obtain the Change Password Link and add it to your DCS page.
B) Add the Password Reset component to your DCS application.
C) Instruct users that they can only change their password by chatting with an agent.
D) Enable the "Password Reset" option in the User Administration component.

2. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
C) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

3. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Check the Active flag.
B) Select the task Manage Service Request Categories.
C) Select Create Category > Create Child Category.
D) Select Create Category > Create Top-Level Category.
E) Select Status = "Active".
F) Select Service Catalog in Functional Areas.
G) Complete Category Name.

4. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
D) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

5. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can modify the workflow to update field values within the SR object.
B) You can generate tasks for the SR object from the workflow.
C) You can send an e-mail notification to specified recipients.
D) You can define the workflow to run when certain fields of the SR object are changed.
E) You must make the changes using the Page Composer tool.
F) You will be required to code any new workflow actions in Groovy.

Solutions: