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| Section | Objectives |
|---|---|
| Topic 1: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Topic 2: Metering, Billing, and Usage Management | - Meter data handling
|
| Topic 3: Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
| Topic 4: Integration and Data Management | - System integration concepts
|
| Topic 5: Customer Engagement and Experience | - Customer service operations
|
1. An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?
A) The team should take a look at the application code, and then go and re-type the code into their development environment.
B) The team should follow the documentation and migrate the required components into the* development environment.
C) The team needs to copy and paste the required components from their trial environment into their development environment.
D) The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
2. How is the Energy and Utilities Cloud solution installed on an org?
A) Its included as part of core and will be deployed when licenses are purchased
B) The functionality is unlocked based on the license types assigned to the org
C) Its installed as a managed package and unmanaged components
D) A specialized org that Salesforce creates with the solution installed is required
3. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?
A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Install the "Third Party Pricing Application" DataPack from the Process Library.
C) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
D) Duplicate the third-party pricing application prices into the Salesforce Price list.
4. An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?
A) Adding fields in CPQ configuration
B) Adding fields in Checkout method
C) Creating Apex trigger
D) Using Field Mapper
5. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
A) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
C) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
D) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
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