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IBM Information Management Front End Tools and Processes Sample Questions:

1. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM Intranet Page
B) IBM My Support webpage
C) IBM ISSTWorkbench
D) IBM Your News Lotus Notes Database

2. What is the purpose of the Service Given Days measurement?

A) It is the number of days from CE to the non-definitive last service given code on PMRs.
B) It is the amount of time from CE to the service given code put at the first contact with customer.
C) It is the number of days from CE to the last final service given code on PMRs.
D) It is the number of days from Call Entry (CE) to the first final service given code on PMRs.

3. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) FastPath guidelines
B) guidelines onw3.ibm.com/oneteam
C) guidelines on Product Support page
D) OneTeam guidelines

4. Which version of VMWare can be installed on your local Windows machine?

A) VMWare Server
B) VMWare Database
C) VMWare Thinkpad
D) VMWare Client

Solutions: