Salesforce FS-Con-101 real exam prep : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service Urgency
B) Service DueDate
C) Customer Working Hours
D) Customer Entitlement

2. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A) Scheduled Start
B) Arrival Window End
C) Scheduled End
D) Arrival Window Start

3. Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A) Company logo
B) Company style sheets
C) Company address
D) Company colors

4. The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A) The action was added as part of the Salesforce mobile navigation settings options.
B) The actions were not added to the Classic Publisher Quick Actions section on the page layout.
C) The action type being utilized on the Work Order object is Lightning component.
D) The actions were not added to the Mobile and Lightning Actions section on the page layout.

5. Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A) Add new Status to the Service Appointment.
B) Add new Status to the Case.
C) Add the Status Transitions to the Technicians' Profile.
D) Add new status to Status Transitions.

Solutions: