Salesforce Certified Field Service Consultant : FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A) Create two Skills records and assign them to the Service Resource record.
B) Create one Service Resource and assign the Technician and Dispatcher role.
C) Create one Service Resource and assign the relevant Permission Set Licenses. pee
D) Create two Service Resources and assign them to the employee. &

2. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A) Gantt Map
B) Gantt
C) Appointment List
D) Color Palettes

3. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Service Appointment for each site visit.
B) Create a new Work Order Line Item for each site visit.
C) Create a new Child Work Order for each site visit.
D) Create a new Product Consumed for each site visit.

4. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A) Uncheck the Geocoding field on the Contractor's profile.
B) Set the Geolocation Update Frequency field to zero for contractors.
C) A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
D) Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.

5. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Define a generation horizon of 14 days.
B) Define a generation timeframe of 14 days.
C) Configure Auto-generate Work Orders to True.
D) Define a generation horizon of 20,160 minutes.

Solutions: