EXIN ITIL Deutsch real exam prep : ITIL V3 Foundation (ITIL Deutsch Version)

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welches Konzept trägt bei der Arbeit an einer Verbesserungsiteration dazu bei, dass die Iterationsaktivitäten auch unter veränderten Umständen angemessen bleiben?

A) Rückkopplungsschleife
B) Minimal funktionsfähiges Produkt
C) Direkte Beobachtung
D) Analyse-Lähmung

2. Welches ITIL-Leitprinzip empfiehlt die Verwendung vorhandener Dienste, Prozesse und Tools bei der Verbesserung von Diensten?

A) Iterativer Fortschritt mit Feedback
B) Keep ist einfach und praktisch
C) Beginnen Sie dort, wo Sie sind
D) Fokus auf Wert

3. Welches Leitprinzip betont die Notwendigkeit, den Arbeitsfluss zu verstehen, Engpässe zu erkennen und Verschwendung aufzudecken?

A) Halten Sie es einfach und praktisch
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Ganzheitlich denken und arbeiten
D) Fokus auf Wert

4. Was ist ein Zweck der Praxis des „Beziehungsmanagements“?

A) Als Einstiegspunkt und zentrale Anlaufstelle für den Dienstanbieter mit allen seinen Benutzern
B) Zur Identifizierung, Analyse, Überwachung und kontinuierlichen Verbesserung der Verbindungen zu Stakeholdern
C) Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
D) Um Services und Servicekomponenten systematisch zu beobachten

5. Was ist als Zustandsänderung definiert, die für das Management eines IT-Dienstes von Bedeutung ist?

A) Bekannter Fehler
B) Ereignis
C) Vorfall
D) Problem

Solutions: