Latest GCP-GC-REP Exam Real Tests Free Updated Today
GCP-GC-REP Real Exam Question Answers Updated [Jan 21, 2022]
NEW QUESTION 15
Your customizations in the interaction view remain in effect even if you leave and return to the view.
- A. True
- B. False
Answer: A
NEW QUESTION 16
Which of the following reports are aggregated daily? (Choose two.)
- A. Agent Metrics Report
- B. Agent Login-Logout Details Report
- C. Agent Metrics Export Report
- D. Agent Quality Details Report
Answer: A,B
NEW QUESTION 17
What is the time interval for tracking metrics in Genesys Cloud?
- A. 10 mins
- B. 40 mins
- C. 30 mins
- D. 20 mins
Answer: C
NEW QUESTION 18
Which of the following statements are true? (Choose three.)
- A. Reports can be created and then configured.
- B. An agent-based report counts any interactions an agent worked with.
- C. A queue report only counts interactions handled by an agent.
- D. Each report contains a pre-defined set of metrics.
- E. An Abandon is an interaction that disconnects before an agent handles it.
Answer: A,D,E
NEW QUESTION 19
Select the possible factors which increase the report runtime and failures. (Choose two.)
- A. Run reports during peak hours.
- B. Adjust report parameters so that report includes fewer agents, queues, and interactions.
- C. Ask every team member to run and save a copy of the report.
- D. Review and ensure the usage of scheduled reports.
Answer: A,D
NEW QUESTION 20
How can we monitor the real-time statistics for all queues?
- A. Performance > My Queues Activity
- B. Performance > Queues Activity
- C. Performance > Queues Performance
- D. Performance > Queues
Answer: B
NEW QUESTION 21
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
- A. AHT
- B. ASA
- C. ACW
- D. ATT
Answer: B
NEW QUESTION 22
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Activity Summary Report
- B. Agent Login-Logout Details Report
- C. Agent Metrics Report
- D. Agent Quality Details Report
Answer: A
NEW QUESTION 23
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
- A. Genesys Cloud Admin
- B. Genesys Cloud Supervisor
- C. Genesys Cloud User
- D. Genesys Cloud Reporting
Answer: D
NEW QUESTION 24
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. False
- B. True
Answer: A
NEW QUESTION 25
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 26
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
- A. Avg Wait
- B. Service Level%
- C. Transfer
- D. ASA
- E. Hold
- F. Offer
- G. Avg Handler
- H. Answer%
Answer: A,B,D,F,H
NEW QUESTION 27
Reports provide only real-time information.
- A. False
- B. True
Answer: A
NEW QUESTION 28
Which report calculates a Monthly Service Level?
- A. Queue Metrics Report
- B. Queue Metrics Summary Report
- C. Queue Wrap-up Summary Report
- D. Queue Metrics Interval Report
Answer: B
NEW QUESTION 29
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