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| Section | Weight | Objectives |
|---|---|---|
| Installation & Deployment | 25% | - Server installation and configuration - License activation and setup - Post-installation validation - Prerequisites and compatibility |
| ACCCM Architecture & Components | 20% | - System overview and functionality - Database and licensing - Server components and services - Web interface and navigation |
| Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Upgrades and updates - Log analysis and monitoring - Common issues and resolution |
| Integration & Connectivity | 25% | - Network ports and protocols - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Integration with Communication Manager |
| Configuration & Administration | 20% | - Schedule server and automation tasks - System parameters and settings - User, agent and extension management - Roles and permissions |
You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)
Correct Answer: B,C,E 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
Correct Answer: A,D 🗳️
You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?
Correct Answer: A 🗳️
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
Correct Answer: B,D 🗳️
What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?
Correct Answer: B 🗳️
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