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BBPSD Customer Service Sample Questions:

1. In business you must ensure that when you have internal customers you treat them:

A) Better than external customers.
B) The same as external customers.
C) Worse than external customers.
D) As soon as you have dealt with external ones.

2. When communicating with a customer by writing a letter you should:

A) All of the above.
B) Keep the letter courteous, short and to the point and spell check it.
C) Read through the letter before sending.
D) Sign the letter yourself.

3. When establishing standards of customer service it is helpful if they are:

A) USP ones.
B) ABC ones.
C) SMART ones.
D) EASY ones.

4. A common barrier to communicating with customers are the:

A) Use of emails.
B) Busy lives we lead.
C) Attitudes and assumptions that we make.
D) Lack of shop assistants.

5. A customer service professional is someone in the business who:

A) Has been trained.
B) Has worked in sales for over 5 years.
C) Has the skills to deal effectively in customer facing roles.
D) Deals daily with customers.

Solutions: