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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization Settings > Settings
B) Admin > Account Settings > Organization
C) Admin > Account Settings > Organization Settings

2. What are two methods for creating a conference call in Genesys Cloud?

A) With multiple active calls, click and drag an unselected call onto the previously selected call details.
B) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
C) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
D) Have all attendees call you. When all calls are active, click the Start Conference button.

3. Which feature is used to share a document of size 1 GB size through chat?

A) Workspace sharable link
B) Drag and Drop
C) Attach Button
D) Add web links

4. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) External trunk
B) Network interface trunk
C) SIP phone trunk
D) WebRTC phone trunk

5. Which of the following statements are true? (Choose two.)

A) You can view protocol capture logs but not media capture logs.
B) Media capture logs can be read only with the support of customer care.
C) You can view both protocol and media capture logs.
D) You cannot view either type of log file.

Solutions: