Who Is Cisco 500-450 Exam Intended For?
This exam is designed for the candidates who are responsible for installing & deploying Cisco Unified CCE solutions. So, on the final test day, you need to have the skills like installing, configuring, setting up, and troubleshooting the Cisco Unified CCE solution. It assesses your readiness for becoming the Cisco Unified Contact Center Enterprise Specialist certified as it is compulsory to have a deep knowledge of the field before taking the 500-450 exam.
Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html
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Conclusion
Now you realize that without preparation, it’s hard to ace the Cisco 500-450 exam. However, you can take help from the training courses and books mentioned above or other reliable third-party resources to prepare well for the final test. It is important to go deep into the concepts of the topics to learn about them. Pass this Cisco exam by getting good grades as it will open a door full of opportunities and will allow you to obtain the Cisco Unified Contact Center Specialist certification.
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When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:
- Effective use of the system tools to troubleshoot and track a call within a call flow
- Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
- Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
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Cisco 500-450 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Additional Cisco Unified Contact Center Enterprise Knowledge Areas | | - Other related topics including call flow scripting, tools, and troubleshooting (Cisco blueprint may include additional objectives)
|
| Fault Tolerant Characteristics of Cisco Unified Contact Center Enterprise | 14% | - Fault-tolerant integration of Cisco Unified Customer Voice Portal
- Internal communications between Cisco Unified ICM components
- Considerations for upgrading components
- Synchronization between Cisco Unified ICM components
- Requirements for Cisco Unified ICM heartbeats
- Cisco Finesse configuration updates
- Cisco Unified ICM router key explanation
- Impact of network failure on Cisco Unified CCE solution
- Cisco ICM call routing resiliency
|
| Installation Process for ICM Components | 21% | - Configuration roles for agent teams
- Configuration elements for Cisco Unified CVP required in Unified ICM
- Install/configure Cisco Finesse
- Configuration requirements for voice gateway in Packaged CCE
- Install/setup for SIP dialer and voice gateways
- Configuration limits for Packaged CCE
- Cisco Unified Intelligence Center in virtual environments
|