Peoplecert ITIL 4 Specialist: High-Velocity IT : ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?

A) Customer satisfaction surveys become unnecessary
B) Environments can be created rapidly and consistently
C) Business cases no longer need to be approved
D) Warranty requirements are eliminated

2. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A) Deployment management
B) Service continuity management
C) Problem management
D) Business analysis

3. An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?

A) Lean startup
B) Site reliability engineering
C) Value stream mapping
D) DevSecOps

4. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Kanban
B) Shift-left testing
C) Swarming
D) ChatOps

5. An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A) By authorizing multiple application deployments per day
B) By using blameless post-mortems to identify ways to improve deployments
C) By automating the deployment of infrastructure
D) By using ChatOps to improve collaboration during deployment

Solutions: