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EXIN ITIL Foundation Sample Questions:

1. What is defined as "any change of state that has significance for the management of an IT service"?

A) A request for change
B) An event
C) An incident
D) A problem

2. Which of the following is the best definition of IT service management?

A) The implementation and management of quality IT services that meet business needs
B) A complete set of all the documentation required to deliver world class services to customers
C) Technical implementation of supporting IT infrastructure components
D) An internal service provider that is embedded within a business unit

3. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Service design
B) Service transition
C) Continual service improvement
D) Service strategy

4. ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

A) Business Units
B) Service Units
C) Service Providers
D) Customers

5. Which service lifecycle stage provides the following values to the business?

A) Service design
B) Service transition
C) Service operation
D) Service strategy

Solutions: