Microsoft Dynamics 365 for Customer Service : MB2-718

  • Exam Code: MB2-718
  • Exam Name: Microsoft Dynamics 365 for Customer Service
  • Updated: May 26, 2026
  • Q&As: 90 Questions and Answers

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Microsoft Dynamics 365 for Customer Service MB2-718 Exam

Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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MB2-718 exam dumps

Microsoft MB2-718 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement Service Management Analysis and Voice of the Customer Surveys
Topic 2
  • Manage Dynamics Field Service and the Interactive Services Hub
Topic 3
  • Manage Cases| the Knowledge Base| and the Interactive Service Hub

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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