Oracle B2B Service 2021 Implementation Essentials : 1Z0-1064-21

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Multiple users cannot use your sandbox at the same time.
B) Your changes are isolated and do not impact other users' configuration environments or the production environment.
C) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
D) You can set a second sandbox as Activeat the same time in order to begin working on another new object.

2. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Object triggers
B) UI components
C) Themes
D) Business objects
E) Pages
F) Templates
G) Languages
H) Object workflows

3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
B) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C) The batch job for recommendations has not been executed.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

4. Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Check the Active flag.
B) Select the task Manage Service Request Categories.
C) Select Create Category > Create Child Category.
D) Select Create Category > Create Top-Level Category.
E) Select Status = "Active".
F) Select Service Catalog in Functional Areas.
G) Complete Category Name.

5. Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A) If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
B) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C) First Response is due on Friday, 12 noon EST.
D) Resolution is due on Saturday, 2 PM EST.

Solutions: