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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Next-Best-Action Concepts | 8% | - Define starting population - Always-on outbound fundamentals - Contact center value optimization - One-to-one customer engagement |
| Topic 2: Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
| Topic 3: Channels | 10% | - Email offer delivery - Third-party integration - Real-time containers |
| Topic 4: AI and Arbitration | 8% | - Action arbitration logic - AI-based prioritization - Business rule prioritization |
| Topic 5: Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Prevent action overexposure - Tracking periods for policies |
| Topic 6: Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Topic 7: Decision Strategies | 25% | - Use predictive models - Design and build decision strategies - Simulate and test strategies - Implement eligibility rules |
HOTSPOT
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers.
The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
Correct Answer:

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
Correct Answer: A 🗳️
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
Correct Answer: B,D,E 🗳️
Aggregation components provide the ability to________________.
Correct Answer: D 🗳️
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
Correct Answer: A 🗳️
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