Salesforce Certified Business Analyst : BA-201

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
* Custom apps
* Active Salesforce Sites
* Active flows
* Custom tabs
* Visualforce pages
A Which path should the BA take to find this information?

A) Conduct stakeholder interviews.
B) Review configuration settings.
C) Read business process documentation

2. Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium- priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

A) Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.
B) Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels
C) Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.

3. A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?

A) As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.
B) As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.
C) As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

4. A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

A) RACI chart
B) User stories
C) Stakeholder analysis

5. Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?

A) Review the change sets history
B) Review the approval history.
C) Review the version control history.

Solutions: