SAP Certified Application Associate - SAP Service Cloud 1811 : C-C4C14-1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Service entitlement
B) Pricing condition
C) Maintenance plan
D) Warranty information

2. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Organizational unit
B) Business role
C) Business user
D) Employee

3. Which date type do you use when determining the start of the warranty?

A) Requested date
B) Due date
C) Creation date
D) Reference date

4. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) Mindouch
B) SAP JAM
C) Microsoft Sharepoint
D) Google Docs

5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Customer
B) Lead
C) Ticket
D) Campaign

Solutions: