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1. Which IT activity is supported by the BSM Network Management Solution?
A) providing cross-domain visibility of IT infrastructure events to remove duplication
B) providing proactive policy enforcement and compliance reporting
C) end-user monitoring to track business service levels
D) improving application quality testing
2. Which key customer persona is most likely associated with and involved in Application Performance management?
A) Chief Marketing Officer
B) Senior Project Manager
C) Quality Assurance Director
D) Director of Operations
3. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)
A) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
B) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
C) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
D) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
E) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
4. Which customer challenge does BSM Systems management most specifically address?
A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) inability to provide a holistic and cross-domain view of their entire IT infrastructure
C) inability to detect the root-cause of an application problem
D) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
5. How does HP address customer business challenges through BSM Solutions? (Select three.)
A) HP reduces duplication of effort to optimize labor and cost for IT operations.
B) HP improves Service Level agreements through aggregate time resolution.
C) HP maintains a fourth quadrant rating above our competition from Gartner Group.
D) HP achieves operational excellence by managing dynamic business services.
E) HP achieves operational excellence by obtaining complete visibility into dynamic environments.
F) HP aligns the business objectives in parallel with the IT organizational hierarchy.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B,E,F |
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