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| Section | Weight | Objectives |
|---|---|---|
| Operation, Maintenance & Monitoring | 25% | - System administration and user management - Monitoring tools, logs and alarms - Performance tuning and optimization - Backup, restore and software updates |
| Features & Endpoints | 10% | - Unified Communication features and services - Client and endpoint configuration |
| Installation & Configuration | 25% | - Basic configuration and provisioning - Connectivity to OpenScape Voice and directory services - Database setup and integration - Server installation and OS requirements |
| Troubleshooting & Diagnostics | 20% | - Call flow and signaling analysis - Network and integration fault isolation - Common service issues and resolution |
| OpenScape UC Application Architecture & Overview | 20% | - Software structure and interfaces - System components and deployment models - Licensing and capacity planning |
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