HP HP2-H65 real exam prep : Selling HP Personal Systems Services 2018

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
D) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cirrus
C) HP Sales Central
D) HP Cross Sell Solution

3. Why does investing in HP Services matter to your customers?

A) give customers incremental discounts on accessories
B) resell HP Services
C) help reduce the impact of downtime and maximize employee productivity
D) earn money on rebates

4. How do HP Services help customers save money and simplify processes? (Select two.)

A) They enable customers to concentrate on core business activities.
B) They limit unexpected costs.
C) They provide free delivery.
D) They cover 80% of out-of-warranty repairs.
E) They cover in-warranty devices from non-HP brands.

Solutions: