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ServiceNow CIS-ITSM Exam Syllabus Topics:

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Implementation
• ServiceNow ITSM Fundamentals

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• Automated Test Framework (ATF) Fundamentals (On-demand)
• ServiceNow Fundamentals (ILT)
• ServiceNow Platform Implementation (ILT)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• Mobile Development Fundamentals (On-demand)
• Major Incident Management (On-demand)
• Service Portal Fundamentals (On-demand)
• CIS-IT Service Management Exam Prep
• Knowledge Management Implementation (On-demand)
• Knowledge Management Fundamentals (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• At least six months of hands-on experience in implementing applications on ServiceNow Platform
• General familiarity with industry terminology, acronyms, and initial-isms
• At least six months of hands-on experience working on ServiceNow Platform

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Aim of the Certificate Exam

• Differentiate individual in a crowded job market
• Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
• Empower individuals to execute tasks with confidence and skill